Shipping & Returns
SHIPPING POLICY
We offer free UK shipping on all orders of £75 or more.
For orders under £75 we offer a Royal Mail delivery service at a discounted rate and includes standard delivery for £2.49 or next working day delivery service for £4.95 (on orders placed before 12 pm BST ).
Note delivery times refer to business days only.
All orders will be processed within 1-2 business days.
For very large bulk orders placed, shipping may take up to 3-4 weeks and can be discussed on an individual basis.
If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
Note: Royal Mail is currently experiencing Covid-19 related delays. Please see the Royal Mail service updates web page for more information.
If you have any queries, please contact us on helpdesk@kaizenhealthgroup.co.uk
RETURN & EXCHANGE POLICY
Unfortunately, as a result of the current Covid-19 pandemic and due to the nature of the products offered by Kaizen Health Group, we are not accepting any returns on products sold. These measures are in place to allow proper infection prevention and control.
All sales are final and we operate a no refund policy.